Shelva Help Center
How can we help?
Clear answers for setting up, designing, publishing, and keeping every Shelva label current.
Start here
Go from installation to a current shelf label in three focused guides.
Browse by category
Follow the merchant journey from setup through daily operations and recovery.
Getting started
Install Shelva and complete a first simulated or physical label.
1 guideHardware and locations
Connect Hubs, enable stores, and manage label health.
1 guideProducts and labels
Add products, pair labels, and publish the right design.
2 guidesDesign and overrides
Build reusable templates or customize one product.
2 guidesSync and automation
Keep Shopify changes and physical labels aligned.
1 guideShopify POS
Give store staff fast mobile label operations.
1 guideTroubleshooting
Resolve offline Hubs, failed publishes, and label issues.
1 guidePopular tasks
Jump directly to the checks and actions merchants use most.
Why is my Hub offline?
Troubleshooting · 12 min read
Why didn’t my label update?
Troubleshooting · 12 min read
How do I pair another label?
Products and labels · 9 min read
How do I change a label design?
Design and overrides · 10 min read
How do I find a label by barcode?
Shopify POS · 9 min read
How do I mark a label as broken?
Troubleshooting · 12 min read
Still need a hand?
Use these Shelva resources when an article does not resolve the issue.
Help Center content last updated July 22, 2026.